GROUND OPERATIONS MANAGEMENT

Control and supervise an airline station in a self-handled or outsourced environment.

This training program combines IATA’s trusted Ground Operations Management course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Upon completing this course, you will be able to

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance
  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.
  • Build or refresh management and leadership skills
  • Respond to management challenges effectively

Careers

Airlines, ground handling and other service providers

⨠Airport authorities

⨠Ground operations professionals at a supervisory level

Certificate awarded

An IATA Certificate is awarded to participants successfully passing the final exam.